Terms and Conditions

Clear boundaries make KIT safer.

Effective date: 16 September 2026 · Version: 1.1

1. Agreement and operator

These Terms and Conditions (“Terms”) form a binding agreement between the person using KIT (“you” or “user”) and Divij Pandya, an individual based in Dubai, United Arab Emirates (“KIT”, “we”, “us” or “our”). They govern the KIT mobile applications, web application, website and related services (together, the “Service”). By creating an account, accepting these Terms in the Service, accessing a family space or continuing to use the Service, you confirm that you have read, understood and agreed to these Terms and the Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility and authority

You must be legally capable of entering this agreement. Crew account holders must be at least 18 years old. A person below the age at which they may independently consent under applicable law may use invited family access only with authorization and supervision from a parent or legal guardian. If you use KIT for or on behalf of another person, you represent that you have authority to do so.

3. Purpose of KIT

KIT is a personal communication, organization and family-reassurance tool. It may help crew organize roster and journey information, share limited read-only information with trusted people, connect with other crew and receive convenience alerts. KIT is independent and is not an airline, airport, employer system, crew-scheduling authority, dispatch service, navigation system, air-traffic service, emergency service or safety-management system.

Critical aviation and safety notice. KIT must never be used as an authoritative source for report times, duty limits, operational decisions, navigation, weather avoidance, dispatch, flight planning, safety reporting, regulatory compliance, immigration, visa, medical, employment or emergency decisions. Information may be delayed, estimated, incomplete, unavailable or wrong. Crew must always use their airline’s approved systems, official notices, operational manuals and instructions. Family users must rely on the relevant airline, airport and emergency authorities for authoritative information.

4. Account registration and security

You must provide accurate, current information and promptly correct material changes.
You are responsible for protecting your password, four-digit code, recovery email, device and sessions, and for activity carried out through your account to the extent permitted by law.
You must not share crew credentials. Family codes may be given only to the intended trusted recipient.
You must notify support@kitcrewapp.com promptly if access is lost, compromised or misused.
We may require verification, recovery steps or re-acceptance of updated legal terms before permitting access.

5. Limited licence

Subject to these Terms, KIT grants you a personal, limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to install and use the Service for its intended personal purposes. No ownership rights are transferred. You may not copy, sell, rent, distribute, reverse engineer, scrape, probe, bypass security, build a competing service from, or commercially exploit KIT except where applicable law expressly prevents such a restriction.

6. User information and content

You retain ownership of content you lawfully submit. You grant KIT a worldwide, non-exclusive, royalty-free licence to host, process, reproduce, transmit, format and display that content only as reasonably necessary to operate, secure and improve the Service and comply with law. You represent and warrant that you have all rights, permissions and authority required to upload, synchronize, process or share roster documents, calendars, photographs, messages, contact details and other content, and that doing so does not breach employment obligations, confidentiality, privacy, information-security requirements, intellectual-property rights, contractual duties or law.

7. Employer and airline information

You must not upload, synchronize, enter, display or share material that is classified, confidential, restricted, security-sensitive or prohibited by your employer, airline, airport, hotel, regulator or another relevant organization. This includes, where restricted, rosters, crew or passenger information, operational documents, flight details, live or historical location, layover arrangements, hotel details, internal communications, screenshots, security procedures and any other employer- or company-related information.

You alone are responsible for checking your employment contract, staff-travel or social-media rules, confidentiality obligations, information-security policies and lawful instructions before using KIT with work-related information. By submitting or synchronizing that information, you represent that you are authorized to do so. If you nevertheless provide information contrary to an employer or airline restriction, you do so voluntarily, without KIT’s direction or authorization, and remain responsible for resulting employment, disciplinary, contractual, confidentiality, privacy, security or regulatory consequences.

KIT does not ask users to breach duties owed to an airline or employer, does not verify the source, classification or authority status of each item supplied by a user, and does not assume responsibility for the legality or accuracy of user-provided company information or for disclosure deliberately initiated by a user or an authorized recipient. KIT is not affiliated with, endorsed by or acting for any airline or employer unless expressly stated in writing. Nothing in this section excludes KIT’s own obligations under applicable privacy, data-protection or information-security law, or liability that cannot lawfully be excluded.

8. Family access

Crew members decide whom to invite and which family access to maintain. Crew users must invite only people they trust and must revoke access when it is no longer appropriate. Family users may view only the information made available to them and must not republish, misuse, monitor, harass or attempt to expand their access. Access codes do not establish identity, relationship or authority beyond the permissions technically provided by KIT.

9. Crew Circle, Nearby, messaging and location

Collaborative features are optional. You control relevant discoverability and sharing settings, but no online system can guarantee that information viewed by another person will not be copied or disclosed. Nearby results are approximate and may be stale. Do not use them to track, identify or approach someone without consent. Live location may be shared only with selected recipients for the displayed duration and must not be used for surveillance, employment monitoring or unsafe activity. Messages and events are user-generated; KIT does not endorse them. We may use automated and human moderation, receive reports, restrict content and preserve relevant records where reasonably necessary for safety, enforcement or legal compliance.

10. Acceptable use

You must not:

Use KIT unlawfully, fraudulently, deceptively or in a way that harms another person.
Harass, threaten, stalk, discriminate against, exploit, impersonate or invade the privacy of another person.
Send abusive, hateful, sexual, unlawful, infringing, misleading or malicious content.
Attempt unauthorized access, circumvent permissions, discover another user’s code, interfere with systems, introduce malware, overload the Service or test vulnerabilities without written authorization.
Use automated tools to scrape, harvest, monitor or create accounts, or resell data or access.
Use KIT for operational aviation decisions, employer monitoring, regulatory reporting, emergency response or any high-risk or safety-critical purpose.
Misrepresent KIT information as official airline, airport, employer or government information.

11. Third-party data and services

KIT may depend on independent providers for hosting, maps, weather, flight schedules, aircraft positions, notifications, app distribution, payments and other functions. Their information and services can be delayed, changed, suspended, incomplete or inaccurate. Their names and trademarks belong to them; reference does not imply endorsement. Your direct use of a third-party service may be governed by that provider’s terms. To the maximum extent permitted by law, KIT is not responsible for third-party systems, content, outages, decisions or acts outside our reasonable control.

12. Notifications and communications

Push, email or messaging notifications are convenience features and may arrive late, out of order or not at all. You must not rely on a notification for safety, travel, duty or operational decisions. You may control optional notifications through KIT or device settings. Service and security communications may still be sent when reasonably necessary to administer an account.

13. Subscriptions, charges and app stores

If paid features are introduced, the price, billing period, renewal terms and included features will be shown before purchase. Purchases through Apple or Google are also governed by the applicable store’s payment, renewal, cancellation and refund rules. Taxes may apply. Unless law or the applicable store requires otherwise, fees already charged are non-refundable. We may change future pricing on advance notice where required, but will not retroactively change a completed billing period.

14. Availability, testing and changes

The Service may include beta, test or experimental features. We may add, change, suspend or discontinue features, providers or integrations; impose reasonable limits; perform maintenance; or release updates required for security or compatibility. We do not promise uninterrupted, error-free or permanently available service. We will use reasonable care but cannot guarantee that all devices, airlines, roster formats, airports, flights or jurisdictions will be supported.

15. Intellectual property

KIT, its software, design, branding, text, interfaces and original materials are owned by or licensed to Divij Pandya and are protected by applicable intellectual-property laws. Third-party materials remain the property of their owners. Feedback may be used without obligation or compensation, provided it does not identify you publicly without permission.

16. Privacy

Our Privacy Policy explains how personal information is handled and forms part of these Terms. By selecting the separate privacy acknowledgement during registration or first use, you confirm that you have reviewed that Policy. Consent-based features may require additional permission that can be withdrawn through the relevant settings.

17. Suspension and termination

You may stop using KIT and request account deletion at any time. We may restrict, suspend or terminate access where we reasonably believe there is a breach of these Terms, unlawful or harmful conduct, security risk, non-payment, misuse of third-party services, or a need to protect users or the Service. Where reasonably possible and lawful, we will provide notice or an opportunity to remedy. Sections intended by their nature to survive termination—including ownership, disclaimers, liability, indemnity and dispute provisions—will survive.

18. Account deletion

Users may initiate deletion through Settings → Account & security → Delete my KIT account, or follow the public deletion instructions. Deletion is permanent once completed. Some limited records may be retained only where reasonably required for security, fraud prevention, dispute resolution, backup integrity or law, as described in the Privacy Policy.

19. Voluntary use, assumption of risk and user responsibility

You choose to use KIT voluntarily and at your own discretion and risk. You remain solely responsible for every decision, action, omission, communication, journey, meeting, disclosure and consequence arising from or connected with your use of the Service. You must independently check information before relying on it, maintain appropriate backups and safeguards, decide whether KIT is suitable for your circumstances, and stop using it if it is not. You acknowledge that KIT does not control airlines, employers, airports, authorities, other users, devices, networks or third-party providers, and that your acceptance of these risks is a material condition of access to the Service.

To the maximum extent permitted by applicable law, you release Divij Pandya and KIT from claims arising from risks inherent in voluntary use of the Service, reliance contrary to these Terms, user-provided information, interactions with other users, unauthorized disclosure caused by a recipient, or matters outside KIT’s reasonable control. This release does not apply to liability that applicable law does not permit to be waived or excluded.

20. Disclaimers

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available.” We disclaim implied warranties and conditions, including merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, accuracy, availability and compatibility. We do not warrant that KIT will meet every requirement, prevent every security incident, locate any person, deliver every alert, or provide accurate aviation, weather, map, roster, time-zone or location information. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

21. Limitation of liability

To the maximum extent permitted by applicable law, Divij Pandya and KIT will not be liable for indirect, incidental, special, exemplary, punitive or consequential loss; loss of profit, revenue, opportunity, goodwill, data or anticipated savings; missed flights, duties or connections; employment consequences; decisions based on delayed or inaccurate information; or third-party acts or outages. Where liability cannot be excluded, total aggregate liability arising from the Service will not exceed the greater of (a) the amount you paid directly for KIT during the 12 months before the event giving rise to the claim or (b) AED 100. This limitation does not exclude liability that cannot legally be limited, including liability for fraud, wilful misconduct, gross negligence where applicable, or death or personal injury caused by negligence where such exclusion is prohibited.

22. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Divij Pandya and KIT from third-party claims, damages, liabilities, penalties and reasonable costs arising from your unlawful use of the Service; content you lacked authority to upload, synchronize, process or share; a claim by an airline, employer, airport, hotel, regulator, colleague or other person concerning information you supplied or disclosed; infringement of another person’s rights; misuse of roster, location, layover or hotel information; or material breach of these Terms. This obligation does not apply to the extent a claim was caused by our own unlawful conduct, gross negligence or wilful misconduct.

23. Governing law and disputes

These Terms are governed by the federal laws of the United Arab Emirates and, where applicable, the laws in force in the Emirate of Dubai, without regard to conflict-of-law principles. Subject to any mandatory right or procedure that applies to you, the courts of Dubai, United Arab Emirates will have exclusive jurisdiction. Before filing a claim, each party should make a reasonable good-faith effort to resolve the dispute by written notice. Nothing in this section deprives a consumer of mandatory protections or access to a competent court that cannot lawfully be waived.

24. Changes to these Terms

We may update these Terms to reflect changes in law, features, providers, security or business operations. The revised version will show a new effective date. Material changes may be presented in the Service and may require renewed affirmative acceptance. If you do not accept a material update, you must stop using the Service and may request deletion.

25. General provisions

These Terms and the Privacy Policy are the entire agreement concerning the Service unless separate written terms apply. If a provision is unenforceable, it will be limited or severed to the minimum extent necessary and the remainder will continue. Failure to enforce a provision is not a waiver. You may not transfer your rights or obligations without our consent; we may transfer this agreement with the Service, subject to applicable law and notice requirements. Headings are for convenience only. Electronic acceptance and records may be used to evidence this agreement.

26. Contact

Operator: Divij Pandya, Dubai, United Arab Emirates.
Legal and general enquiries: contact@kitcrewapp.com
Support: support@kitcrewapp.com
Privacy: privacy@kitcrewapp.com