Your information should never feel mysterious.

Effective date: 16 September 2026 · Version: 1.0

1. Who operates KIT

Keep In Touch (“KIT”, “we”, “us” or “our”) is operated by Divij Pandya, an individual based in Dubai, United Arab Emirates. This Privacy Policy applies to the KIT mobile applications, web application, website and related support services (together, the “Service”). For privacy questions, requests or complaints, email privacy@kitcrewapp.com.

2. Scope and our privacy principles

KIT helps aviation crew organize personal roster and journey information and share an appropriate, read-only view with invited family or trusted contacts. It also provides optional crew-connection, nearby-planning, messaging, notification and live-location features. We aim to collect only information reasonably needed to provide, secure and improve the Service; use it for clear purposes; limit access; and retain it only as long as necessary.

3. Information we may collect

Account and identity information: name, email address, recovery email, mobile number, date of birth where provided, crew role, airline, home base, profile photograph, account status and verification status.
Authentication and security information: encrypted or hashed credentials, four-digit access codes, session identifiers, recovery records, failed sign-in attempts and security events.
Roster and journey information: duties, flights, airports, dates, scheduled and actual times, layovers, standby, leave, days off, imported calendar or roster content, journey status and user-entered corrections.
Family-access information: invited person’s name, access permissions, optional contact details, linked crew spaces, family profile information and access activity.
Crew Circle and Nearby information: public crew identifier, visibility preferences, home base or selected airport, activity interests, invitations, availability responses, event details and membership information.
Location information: approximate or precise device location only when an optional feature requires it and permission is granted. Nearby may temporarily store the latest chosen position for matching. Explicit live-location sharing is limited to selected recipients and a user-selected duration.
Communications and content: messages, event descriptions, reports, moderation records, support correspondence and information a user chooses to submit.
Device and technical information: device and browser type, operating system, app version, language, network status, push-notification token, diagnostics, error reports, IP-derived security information and service usage events.
Subscription and transaction information: subscription status and product identifiers. Apple, Google or another payment provider processes payment-card details; KIT does not need to store full card numbers.

4. How information is obtained

Information comes directly from users; from roster, calendar or document imports initiated by a crew member; from invited family members; from device permissions; from service activity; and from third-party aviation, mapping, weather, notification, hosting, authentication and app-store providers. Users must have the right to upload or share any roster, contact, message, image or other content they provide.

5. Why we use information

To create and administer accounts, authenticate users and provide account recovery.
To import, display and synchronize rosters, journeys, local times, flight status and family views.
To operate invitations, Crew Circle, Nearby, messaging, events, notifications and optional location sharing.
To personalize language, appearance, privacy choices and app settings.
To answer support, privacy and deletion requests.
To protect users and the Service, prevent fraud or abuse, moderate reports and enforce our Terms.
To diagnose failures, maintain reliability and improve features using aggregated or appropriately limited information.
To comply with applicable law, lawful requests and legal obligations, and to establish or defend legal claims.

Depending on the context and applicable law, processing may be based on performance of our agreement with the user, consent, legitimate interests in operating and securing the Service, or compliance with legal obligations. A user may withdraw consent for optional processing through the relevant setting or by contacting us, without affecting processing already lawfully completed.

6. Roster, family and visibility controls

A crew member controls who receives family access and may revoke that access. KIT does not make a crew member’s private roster publicly searchable. Family views are read-only and limited to the crew space for which access was granted. Crew discovery is governed by the crew member’s chosen visibility settings. Users are responsible for ensuring they have authority to provide personal information, selecting trustworthy recipients, protecting their credentials, maintaining accurate information and regularly reviewing family links, Crew Circle membership, Nearby visibility and location-sharing recipients.

7. Location information

KIT does not continuously track a crew member’s personal location by default. If GPS-based Nearby discovery is enabled, the Service may temporarily store the latest position required for matching, refresh it when KIT is used and expire it after the configured period. Exact positions are not displayed to other Nearby users and KIT does not intend to create a historical movement trail from this feature. A crew member may separately share a current location with specifically selected and accepted Crew Circle members for a limited duration. Sharing can be stopped, and server access expires at the end of the chosen duration. Device operating systems may provide additional permission controls.

8. Automated information and aviation data

KIT may combine roster information with data from aviation, mapping and weather providers to estimate or display schedules, actual times, routes, positions, delays, weather and arrival information. These results can be delayed, incomplete, estimated, unavailable or incorrect. They are not used for automated decisions that produce legal or similarly significant effects, and must never be relied upon for operational, safety-critical, employment or reporting decisions.

9. When information may be shared

We do not sell personal information. Information may be shared only as reasonably necessary:

With family members, crew contacts or other recipients selected or authorized by the user.
With hosting, storage, database, security, analytics, email, notification, mapping, weather, aviation-data, customer-support and app-store providers acting for or alongside us.
When a user deliberately shares content or joins a collaborative feature.
To comply with law, court orders or valid government requests; protect rights, safety and security; investigate abuse; or enforce agreements.
In connection with a merger, financing, reorganization, sale or transfer of the Service, subject to appropriate confidentiality and notice where required.

Third-party providers may process information under their own terms and privacy policies when users interact directly with them. Provider names and data sources may change as the Service evolves.

10. International transfers

KIT may use service providers or infrastructure located outside the user’s country, including outside the UAE. Where required, we use contractual, technical or organizational safeguards intended to provide an appropriate level of protection for international transfers. By using the Service, users understand that information may be processed in countries with different data-protection rules, subject to applicable legal safeguards.

11. Retention

We retain account and service information while an account is active and for only as long afterward as reasonably needed for deletion completion, security, fraud prevention, dispute resolution, legal compliance, backups and enforcement. Temporary Nearby location and live-location data is designed to expire after the applicable matching or sharing period. Session, diagnostic, moderation and security records may be retained for shorter or longer periods according to their purpose and legal necessity. When information is no longer needed, we take reasonable steps to delete, anonymize or securely isolate it.

12. Account deletion and privacy choices

Users can manage many permissions in KIT and in their device settings. Crew users can revoke family access and change discovery or location settings. Users may initiate account deletion within KIT under Settings → Account & security → Delete my KIT account. If sign-in is unavailable, follow the public account-deletion instructions or email privacy@kitcrewapp.com. Deletion removes the account and associated personal data unless limited information must be retained for a legitimate legal, security, fraud-prevention or dispute purpose.

13. Individual rights

Subject to applicable law and appropriate identity verification, a person may request access to personal information, correction, deletion, restriction, transfer where applicable, objection to certain processing, withdrawal of consent and information about processing or transfers. Requests can be sent to privacy@kitcrewapp.com. We may ask for information reasonably necessary to verify identity and protect other users. A person may also complain to the competent data-protection authority.

14. Security

We use reasonable administrative, technical and organizational measures intended to protect information, including access controls, credential hashing or encryption, limited permissions, session controls and security monitoring. No network, device, database or storage system is completely secure. Users must protect their device, email account, password and KIT access code, avoid sharing credentials and notify support@kitcrewapp.com promptly if misuse is suspected.

15. Children

Crew accounts are intended for adults aged 18 or older. KIT is not directed to children as independent account holders. An invited family user who is below the age at which they can independently consent under applicable law may use the Service only with authorization and supervision from a parent or legal guardian. Contact us if you believe a child’s information was supplied without appropriate authority.

16. Third-party links and services

The Service may link to airlines, airports, maps, weather services, aviation providers, app stores or other third parties. We do not control their content, availability or privacy practices. Users should review the relevant third-party notices before providing information directly to them.

17. Changes to this Policy

We may update this Policy when the Service, providers or legal requirements change. The updated version will show a new effective date. If a change is material, we may provide an in-app notice and require renewed acceptance where appropriate. Continued use after a non-material update takes effect means the Service will be governed by the updated Policy, subject to applicable law.

18. Contact

Data controller/operator: Divij Pandya, Dubai, United Arab Emirates.
Privacy: privacy@kitcrewapp.com
Support: support@kitcrewapp.com
General enquiries: contact@kitcrewapp.com